UrbitGrants

Urbit Community Support Concierge

Open
Bounty
Other

ID

B0232

Date

February 3, 2023

Champion

Grantee(s)

Overview

The Urbit Community concierge will triage Urbit support issues that come in through the Urbit Community Group. Some of these issues are routine, whereas occasionally complex issues arise that need to be escalated to the right people. Ideal candidates will also help synthesize support data to inform product feature work and documentation.

Responsibilities

  • Triage support issues in Urbit Community
  • Write a weekly digest of issues addressed
  • Attend a recurring meeting with Foundation staff

Qualifications

  • Helpfulness
  • Familiarity with running urbit in a variety of environments (cloud server, laptop)
  • Ability/interest in synthesizing support data and recommending new features or documentation
  • Dilligence

Compensation

1 Star per month for 3 months, at which time the agreement can be renewed.

Apply for this grant